Frequently Asked Questions 

  1. Where is the airport terminal?
  2. How far is it from one airport to the other (Manila)?
  3. Can I get transportation from the airport terminals?
  4. What is the minimum required time between flights ?
  5. How much luggage may I bring?
  6. Where could I leave luggage?
  7. Do I need to reconfirm my domestic flight?
  8. I do not understand why I pay insurance for my ticket?
  9. What is aviation security fee?
10. Is there a terminal fee?
11. Again another (fuel) surcharge?
12. What is 10% and 12% VAT?
13. What is travel tax and how much and to whom does it apply?
14. What is the date to cancel an airline reservation without penalty?
15. Can I change money upon arrival?
16. I got a reply for my booking and there is an OPTION given, what does this mean?
17. The reply I got for my booking was "BOOK AND BUY". What does this mean?

1. WHERE IS THE AIRPORT TERMINAL ?

MANILA has four (4) airport terminals, located on four (4) different locations :
a) Ninoy Aquino International Airport (NAIA), also called Terminal 1 = for all international flights, except Philippine Airlines and Cebu Pacific.
b) Centennial Airport, also called NAIA Terminal 2 = all international + domestic of Philippine Airlines only.
c) Terminal 3 = all international + domestic of Cebu Pacific, Air Phil Express & code share flights for Philippine Airlines.
d) Terminal 4 ( formerly Manila old Domestic Airport ) = flights of Seair / Tiger Airways and Zest Air airlines.

The other point of international entry is CEBU, called Mactan International Airport.
This is directly serviced by the following Asean carriers: Silk Air (Singapore), Cathay Pacific (Hongkong), Cebu Pacific / China Airlines (Taipei), Pal (Narita), PAL /Cebu Pacific (Seoul) and Malaysian Airlines (KUL & Kota Kinabalu).

CLARK Airport, in Northern Luzon, also serviced by low cost carriers like Tiger Airways, Air Asia, Air Phil Express and Cebu Pacific Air.

LAOAG Airport, in Northern Luzon, is mainly used for charter flights to/from China & Taipei.

DAVAO City, on the southern island of Mindanao, Silk Air flies to Singapore

2. HOW FAR IS IT FROM ONE AIRPORT TO THE OTHER (Manila) ?

NAIA is located ca. 7 km south of the main tourist area Ermita/Malate and ca. 7 km of the main business area Makati.
The Manila Domestic airport is ca. 3 km away from NAIA.
The Centennial Airport is located between NAIA and the Domestic airport at ca. 1 km east of NAIA.
Terminal 3 is ca. 0.7 km from Manila Domestic airport.

However, to get from one airport to another is expressed in time rather than in kilometers, due to permanent traffic congestion. To get from International Terminal 1 or 2 to Manila Domestic Terminal can take up to one (1) hour ! And from Terminal 3 to Manila Domestic Terminal will take a half hour. We therefore recommend at least one (1) hour time allowance.

Map courtesy Lonely Planet

3. CAN I GET TRANSPORTATION FROM THE AIRPORT TERMINALS ?

Yes, you may either choose a regular Metered Taxi , Coupon Taxi or use the shuttle bus service.

Metered taxis are yellow colored . Rates are based on the taxi's meter. Flagdown rate is subject to change  but approx. P70.00 and P4.00 after every 300 meters. For example: taxi cost from the airport to Makati City is about Php 200 pesos compared to the fixed rate of the coupon taxi of P440.

The Coupon Taxi (also called the Airport Taxi) has fixed rates, is larger and can comfortably accommodate 4 medium sized luggage or more and is a good option for a group of travellers that wish to stay together.

Airport shuttle bus service (very irregular) available servicing Terminals 1, 2 and 3.

If you wish Filipino Travel Center to pre-arrange your convenient airport transfers: click "Manila Airport Transfers"

4. WHAT IS THE MINIMUM REQUIRED TIME BETWEEN FLIGHTS ?

Measured as time needed between your estimated time of arrival and your arrival at the check in counter for your next flight . Minimum connecting time from domestic flight to international flight is 4 hours or 3 hours incase of PAL. Minimum connecting time from international flight to domestic flight is 3 hours. This is valid for Centennial airport.

Domestic check-in counters open two (2) hours before scheduled flight - / ferry departure.
You have to be there latest one (1) hour before published departure time. Your confirmed reservation shall be cancelled and released to waitlisted passengers if you fail to check-in at least 45 minutes before published scheduled departure.

Please note: You have to present proof of identity. Bring it (or a copy) with you.

5. HOW MUCH LUGGAGE MAY I BRING ?
Name airline Zest Air Air Phils Cebu Pacific (***) PAL Seair
Free baggage allow. (**)
(per adult, in kilogram)
pre-paid check-in 10 pre-paid check-in depending on booking class 10
Free hand carry luggage
(per adult) (*)
2 pcs max, 3 kg 1 pc, max 3 kg 2 pc, max 3 kg 2 pc, max 3 kg 1 pc, max 7 kg (per adult)

(*) General restriction: the sum of outside dimensions of all hand carried baggage must be below 99 cm. Most airlines allow the following to be brought within the passenger cabin in addition to the free baggage allowance: a) inflight infant’s carrying basket b) fully collapsible stroller. Excess charges per kilo Php 150.00 + 12% VAT.

(**) Special note for Sportsmen if flying smaller planes: To guarantee that your luggage is on the same flight as yourself, we recommend to buy one (1) additional seat (for max.3 person’s equipment). Membership Programs of some airlines include increased free baggage allowance for gear from 1 of 4 sports, being golf, bowling, fishing, scuba gear or mountaineering equipment.

(***) Cebu Pacific passengers, now offer a sports equipment with additional payment of Php 1000.00 per way. EXCEPT CATICLAN ROUTE.

6. WHERE COULD I LEAVE LUGGAGE ?

See the luggage restriction of smaller domestic aircraft, you might opt to leave some kilos behind. Only NAIA offers an “Interline Baggage Room”. Telephone no. (+632) 877 11 09 local 3633. Located in the arrival area at carrousel. Php 150 per 20 kilo per piece per day. Php 200 per piece per day above 20 kilo.

7. DO I NEED TO RECONFIRM MY DOMESTIC FLIGHT ?

Actually no need. But to be sure about the final schedule we highly recommend to reconfirm your continuing or return reservation, where you stop does exceed seventy-two (72) hours. Failure to comply may result in cancellation of reservation. Especially on Peak dates.
Ask our Travel Consultant to assist you.

8. I DO NOT UNDERSTAND WHY I PAY INSURANCE FOR MY TICKET ?

Since September 11, 2001, airlines worldwide could no longer cover war risk with their insurance brokers. They therefore came up with an additional charge to be born by the passenger, called “war risk tax / insurance”.
For domestic flights the amount is Php 250 for Seair, Air Philippines, Zest Air, Cebu Pacific and
Php 300 for Philippine Airlines and PAL Express. The insurance is already included in the ALL-IN fares.

9. WHAT IS AVIATION SECURITY FEE ?
Applies only for the airline segment originating from any other airport than Manila. Generally only Php 15.00 plus 12% VAT per segment, collected by the airline upon purchasing your domestic ticket.
10. IS THERE A TERMINAL FEE ?

Effective 01August,2012 Terminal fees for flights originating Manila will be paid upon purchase of airline ticket.

For domestic flights it is Php 200 (Manila, Cebu and Davao) per person. For smaller airports the amount applies Php 15, 35 or 45. For International departure Php 550.00 per person.

11. AGAIN ANOTHER (FUEL) SURCHARGE ?
Effective end of 2004 all local airlines imposed a fuel surcharge when flying within The Philippines. In line with their international counterparts, they chose not to incorporate this in their rates.

AirPhil Expres
Read more...

Zest Air
Read more...
Cebu Pacific
Read more...

Philippine Airlines
Read more...
SEAIR
Read more...
12. What is 10% and 12% VAT?
The increase in the prices of oil products lead to the implementation of 10% VAT on all domestic airline and sea tickets starting November 1, 2005 under Republic Act 9337( Consolidated VAT Regulations of 2005). Effective February 1, 2006, the 10% VAT is increased to 12% as mandated by the VAT Reform Law.
13. WHAT IS TRAVEL TAX, HOW MUCH AND TO WHOM DOES IT APPLY ?
Payment of Philippine travel tax is imposed by law for all Filipino Passport holders, returning resident (immigration status 13 A,B,C,D,E,G) , Recognized Filipino Citizens (RFC) & Permanent Residents (immigration status RA 7919 & RA 7837), as well as other nationalities staying longer than one (1) year in The Philippines.
It must be paid only upon leaving The Philippines. It is charged by the airline on top of the purchase price of your international ticket. Foreign nationalities may therefore be requested by their travel agent or airline to show their passport with visa status, or in its absence, the latest stamp of arrival in The Philippines.
The amount is Php 1,620.00 per adult.
14. WHAT IS THE DATE TO CANCEL AN AIRLINE RESERVATION WITHOUT PENALTY ?
Once you finalized your reservation with us, airlines do always charge for cancellation. The exact charge varies per supplier, booking class used (promo classes for example are completely non refundable) and per how much time in advance you cancelled. Generally, cancellations made more than 24 hours prior to estimated departure time are charged between Php 672 to Php 1344 per passenger per sector, subject to change.
If you fail to cancel more than 24 hours, ticket is automatically forfeited.
15. CAN I CHANGE MONEY UPON ARRIVAL ?

NAIA Terminal - Yes, various banks have offices there.
PAL’s Terminal - Yes, various banks have offices there.
Domestic Terminal - Yes, BPI Bank (outside) & Money Changer inside

  • Especially during rainy season, schedules might be cancelled. Regular domestic flight schedules are revised at least four (4) times a year. Shipping companies change schedules at random. If you have an international flight to catch, you should take this into account when planning !
  • Super Peak Season in The Philippines - Imagine at least 10 million people on the move !
    During the following periods all means of transportation are usually fully booked far in advance.
    Christmas / New Year: December 15 - January 5
    Easter : March or April

 

16. I GOT A REPLY FOR MY BOOKING AND THERE IS AN OPTION GIVEN, WHAT DOES THIS MEAN?

An OPTION is the deadline given by the supplier for you to purchase (pay) for your requested service. In other words, if your reply status was CONFIRMED, it can only be guaranteed confirmed for your actual use when you decide to pay for it on or before the OPTION date given. Once no purchase is made after the OPTION, your booking will automatically cancel and no confirmation is guaranteed should you decide to rebook.

17. THE REPLY I GOT FOR MY BOOKINGS WAS "BOOK AND BUY". WHAT DOES THIS MEAN?

"Book and Buy" is a term you may encounter for international tour packages only. This normally happens during super peak season when hotels are overbooked and their rooms are confirmed only upon pre-payment. In effect, our guests would have to make a non-refundable guarantee deposit once a booking is made. No OPTION is given already since once you decide to BOOK AND BUY , it's considered guaranteed confirmed and no refund is given for cancellation, whatever the reason may be.

In such cases, we suggest you get a Travel Insurance to protect your purchase when unforseen events occur.

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Mrs N.S, Beirut

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