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  Printable ViewFREQUENTLY ASKED QUESTIONS  
 

  1.  Where is the airport terminal?
  2.  How far is it from one airport to the other (Manila)?
  3.  Can I get transportation from the airport terminals?
  4.  What is the minimum required time between flights ?
  5.  How much luggage may I bring?
  6.  Where could I leave luggage?
  7.  Do I need to reconfirm my domestic flight?
  8.  I do not understand why I pay insurance for my ticket?
  9.  What is aviation security fee?
10.  Is there a terminal fee?
11.  Again another (fuel) surcharge?
12.  What is 10% and 12% VAT?
13.  What is travel tax and how much and to whom does it apply?
14.  What is the date to cancel a ferry -/ airline reservation without penalty?
15.  Can I change money upon arrival?
16.  Did you know…………….
17.  When I click on BOOK NOW on any Filipino Travel Center product of my choice, does this mean I have to pay for it already?
18.  I got a reply for my booking and there is an OPTION given, what does this mean?
19.  The reply I got for my booking was "BOOK AND BUY". What does this mean?

1. WHERE IS THE AIRPORT TERMINAL ?

MANILA has three (3) airport terminals, located on three (3) different locations :
a) Ninoy Aquino International Airport (NAIA), also called Terminal 1 = for all international flights, except Philippine Airlines and Air Philippines.
b) Centennial Airport, also called Terminal 2 = all international + domestic of Philippine Airlines and Air Philippines only.
c) Manila Domestic Airport = processes all Philippines internal flights (except Pacific Airways and PAL/Air Philippines which has their own facility)

The other point of international entry is CEBU, called Mactan International Airport.
This is directly serviced by the following Asean carriers: Silk Air (Singapore), Cathay Pacific (Hongkong), Cebu Pacific / China Airlines (Taipei), Pal (Narita), PAL /Cebu Pacific (Seoul) and Malaysian Airlines (KUL & Kota Kinabalu).

LAOAG Airport, in Northern Luzon, is mainly used for charter flights to/from China & Taipei.

DAVAO City, on the southern island of Mindanao, may soon open to international flights from Back to topMalaysia and Korea.


2. HOW FAR IS IT FROM ONE AIRPORT TO THE OTHER (Manila) ?
NAIA is located ca. 7 km south of the main tourist area Ermita/Malate and ca. 7 km of the main business area Makati.
The Manila Domestic airport is ca. 3 km away from NAIA.
The Centennial Airport is located between NAIA and the Domestic airport at ca. 1 km east of NAIA.
However, to get from one airport to another is expressed in time rather than in kilometers, due to permanent traffic congestion. To get from International Terminal 1 or 2 to Manila Domestic Terminal can take up to one Back to top(1) hour ! We therefore recommend at least one (1) hour time allowance.

3. CAN I GET TRANSPORTATION FROM THE AIRPORT TERMINALS ?
A regular air-conditioned metered taxi from the international – to the domestic airport generally cost around Php 100 per ride one way. However, only taxis with set fares (called “coupon taxi”) are allowed to service the airports, for a fixed rate of Php 300.
No airport shuttle bus services are offered.
If you wish Filipino Travel Center to pre-arrange your convenient airport transfers: click Back to top"Manila Airport Transfers"

4. WHAT IS THE MINIMUM REQUIRED TIME BETWEEN FLIGHTS ?

Measured as time needed between your estimated time of arrival and your arrival at the check in counter for your next flight . Minimum connecting time from domestic flight to international flight is 4 hours or 3 hours incase of PAL. Minimum connecting time from international flight to domestic flight is 3 hours. This is valid for Centennial airport.

Domestic check-in counters open two (2) hours before scheduled flight - /ferry departure.
You have to be there latest one (1) hour before published departure time. Your confirmed reservation shall be cancelled and released to waitlisted passengers if you fail to check-in at least 45 minutes before published scheduled departure.

Please note: You have to present proof of identity. Bring it (or a copy) with you.


5. HOW MUCH LUGGAGE MAY I BRING ?
Name airline Asian Spirit Air Phils Cebu Pacific PAL Seair
Free baggage allow. (**)
(per adult, in kilogram)
Dash 7 - 10
Let410 - 10
CN235 - 10
YS-11 - 18
20
OFW 20+20
20 20
PAL Express: 10
10
Free hand carry luggage
(per adult) (*)
2 pcs max, 3 kg 1 pc, max 3 kg 2 pc, max 3 kg 2 pc, max 3 kg 1 pc, max 7 kg (per adult)

(*) General restriction: the sum of outside dimensions of all hand carried baggage must be below 99 cm. Most airlines allow the following to be brought within the passenger cabin in addition to the free baggage allowance: a) inflight infant’s carrying basket b) fully collapsible stroller.
Excess charges are for all airlines 1% of the normal fare. Seair charges a fixed Php 40.00 per excess kilo +VAT for all sectors except Caticlan. Excess bagage Caticlan is Php 34.00 per kilo +VAT.
(**) Special note for Sportsmen if flying smaller planes: To guarantee that your luggage is on the same flight as yourself, we recommend to buy one (1) additional seat (for max.3 person’s equipment).
Membership Programs of some airlines include increased free baggage allowance for gear from 1 of 4 Back to topsports , being either golf, bowling, fishing, scuba gear or mountaineering equipment.
(***) Seair passengers, especially for MANILA-BUSUANGA v.v., will be required to purchase an extra seat (cargo seat) in case the combined body weight and accompanying baggage (including hand-carry) exceeds 100 kgs.


6. WHERE COULD I LEAVE LUGGAGE ?

See the luggage restriction of smaller domestic aircraft, you might opt to leave some kilos behind. Only NAIA offers an “Interline Baggage Room”. Telephone no. (+632) 877 11 09 local 3633. Located in the arrival area at carrousel. Php 150 per 20 kilo per piece per day. Php 200 per piece per day Back to topabove 20 kilo.


7. DO I NEED TO RECONFIRM MY DOMESTIC FLIGHT ?

Actually no need. But to be sure about the final schedule we highly recommend to reconfirm your continuing or return reservation, where you stop does exceed seventy-two (72) hours. Failure to comply may result in cancellation of reservation. Especially on Peak dates.
Back to topAsk our Travel Consultant to assist you.


8. I DO NOT UNDERSTAND WHY I PAY INSURANCE FOR MY TICKET ?
Since September 11, 2001, airlines worldwide could no longer cover war risk with their insurance brokers. They therefore came up with an additional charge to be born by the passenger, called “war risk tax / insurance”.
For internal flights the amount varies from Php 250 (Seair) or Php 250 (Air Philippines, Back to topAsian Spirit, Cebu Pacific) to Php 300 (PAL) per person per segment.

9. WHAT IS AVIATION SECURITY FEE ?
Applies only for the airline segment originating from any other airport than Manila (Except Seair who also charges Php 15 out Manila). Generally only Php 15.00 per segment, collected by the airline upon Back to toppurchasing your domestic ticket.

10. IS THERE A TERMINAL FEE ?
Yes. It is collected on the airports it selves by the “Air Transportation Office” booth from each departing passenger.
For domestic flights it is Php 200 (Manila) Php 100 (Cebu) or Php 40 (Davao) per person. For smaller airport, smaller amount applies (eg. Php 15, 35 or 45). For International departure Php 550 per Back to topperson.

11. AGAIN ANOTHER (FUEL) SURCHARGE ?
Effective end of 2004 all local airlines imposed a fuel surcharge when flying within The Philippines. In line with their international counterparts, they chose not to incorporate this in their rates.


Air Philippines
Read more...

Asian Spirit
Read more...
Cebu Pacific
Read more...

PAL
Read more...
SEAIR
Read more...
Back to top

12. What is 10% and 12% VAT?
The increase in the prices of petroleum products lead to the implementation of 10% VAT on all domestic airline and sea tickets starting November 1, 2005 under Republic Act 9337( Consolidated VAT Regulations of 2005). Effective February 1, 2006, the 10% VAT is increased to 12% as mandatedBack to top by the VAT Reform Law.

13. WHAT IS TRAVEL TAX, HOW MUCH AND TO WHOM DOES IT APPLY ?
Payment of Philippine travel tax is imposed by law for all Filipino Passport holders, returning resident (immigration status 13 A,B,C,D,E,G) , Recognized Filipino Citizens (RFC) & Permanent Residents (immigration status RA 7919 & RA 7837), as well as other nationalities staying longer than one (1) year in The Philippines.
It must be paid only upon leaving The Philippines. It is charged by the airline on top of the purchase price of your international ticket. Foreign nationalities may therefore be requested by their travel agent or airline to show their passport with visa status, or in its absence, the latest stamp of arrival in The Philippines.
The amount is Php 1,620.00 per adult. You can also refer to Overview Ticketing Fees for your info.Back to top

14. WHAT IS THE DATE TO CANCEL A FERRY -/ AIRLINE RESERVATION WITHOUT PENALTY ?
Most suppliers do charge for any cancellation. The exact charge varies per supplier and per how much time in advance you cancelled. Generally, cancellations made more than 24 hours prior to estimated departure time are charged between Php 100 to Php 200 per passenger per ticket.
If you fail to cancel (cut-off time is generally noon the day before), a “no-show charge” applies, varying from Php 350 to Php 700 per passenger per ticket.
Cancellation beyond 36 hours after departure is non-refundable with all shipping- / bus Back to topcompanies.
For more info click here.

15. CAN I CHANGE MONEY UPON ARRIVAL ?

NAIA Terminal - Yes, various banks have offices there.
PAL’s Terminal - Yes, various banks have offices there.
Back to topDomestic Terminal - Yes, BPI Bank (outside) & Money Changer inside


16. DID U KNOW…………….
  • Especially during rainy season (…….), schedules might be cancelled. Regular domestic flight schedules are revised at least four (4) times a year. Shipping companies change schedules at random. If you have an international flight to catch, you should take this into account when planning !
  • Super Peak Season in The Philippines - Imagine at least 10 million people on the move !
    During the following periods all means of transportation are usually fully booked far in advance.
    Christmas / New Year: December 15 –January 5
    Back to topEaster : March or April

  • 17. WHEN I CLICK ON BOOK NOW ON ANY FILIPINO TRAVEL CENTER PRODUCT OF MY CHOICE, DOES THIS MEAN I HAVE TO PAY FOR IT ALREADY?

    Not necessarily. To book is just to request for a reservation or inquire further based on your specific requirements. In fact, once you book, you are not automatically confirmed. Filipino Travel Center's Travel Consultant shall reply to your booking request for the status whether it is CONFIRMED, Back to topWAITLISTED, UNABLE TO CONFIRM or NOT AVAILABLE.


    18. I GOT A REPLY FOR MY BOOKING AND THERE IS AN OPTION GIVEN, WHAT DOES THIS MEAN?

    An OPTION is the deadline given by the supplier for you to purchase (pay) for your requested service. In other words, if your reply status was CONFIRMED, it can only be guaranteed confirmed for your actual use when you decide to pay for it on or before the OPTION date given. Once no purchase is made after the OPTION, your booking will automatically cancel and no confirmation is guaranteed Back to topshould you decide to rebook.



    19. THE REPLY I GOT FOR MY BOOKINGS WAS "BOOK AND BUY". WHAT DOES THIS MEAN?

    "Book and Buy" is a term you may encounter for international tour packages only. This normally happens during super peak season when hotels are overbooked and their rooms are confirmed only upon pre-payment. In effect, our guests would have to make a non-refundable guarantee deposit once a booking is made. No OPTION is given already since once you decide to BOOK AND BUY , it's considered guaranteed confirmed and no refund is given for cancellation, whatever the reason may be.

    In such cases, we suggest you get a Travel Insurance to protect your purchase when unforseen Back to topevents occur. (See http://www.filipinotravel.com.ph/corporate/travel_insurance.php).



    Please read our Disclaimer.


     
     
    Air Philippines Asian Spirit Cebu Pacific Philippine Airlines SEAIR